TERMS & CONDITIONS
General
These Terms & Conditions apply to all services provided by Adore Sleep. By purchasing or engaging in any service, you agree to the following terms.
Services
Adore Sleep provides baby and child sleep consulting services, including consultations, personalised sleep plans, and follow-up support. All services are educational and supportive in nature and are not a substitute for medical advice.
Client Responsibilities
3.1. You are responsible for implementing agreed strategies and ensuring you are comfortable with the approach.
3.2. Results will vary depending on consistency, your child, and external factors (e.g. illness, development, environment).
3.3. Ongoing communication during support periods is important for best outcomes.
3.4. You agree that you will follow the safe sleep guidelines and recommendations. You understand Adore Sleep is not liable for my babies safety, I am.
3.5. You agree to consult your GP prior to your consultation if your baby has any medical conditions or causes for concern which may relate to sleep. You confirm that any medical you provide to Adore Sleep is correct to the best of your knowledge.
Payments
4.1. All prices are listed in NZD and all details, descriptions and prices that appear on this site are accurate. Please note that errors may still occur in which they will be corrected as soon as possible.
4.2. Payment is required in full upfront. Services will not commence, nor will your booking be confirmed until payment has been received.
Refunds and Cancellations
5.1. It is still within your right to make a cancellation if the service booked is no longer the right fit. Due to the nature of digital and service-based support, refunds are only available if your booking is cancelled at least 5 days before your service was to commence.
5.2. If you need to reschedule a consultation, at least 48 hours notice is required.
5.3. Missed sessions or lack of engagement during a support period may result in forfeited time.
Disclaimer
6.1 Adore Sleep does not provide medical advice or diagnosis.
6.2. All guidance is based on sleep science, clinical reasearch and professional training.
6.3 You agree that to remain responsible for your child’s care and wellbeing.
6.4 You agree to seek medical advice where appropriate. If you have medical concerns, please consult your GP or other qualified professional about your wellbeing or the wellbeing of your child. The information provided in your child’s sleep plan are not to be a substitute for medical advice.
6.5. You understand that Adore Sleep does not and cannot guarantee that you will achieve specific results from the Consultations.
Intellectual Property
7.1. All resources, sleep plans, and materials provided are the property of Adore Sleep. They are for personal use only and must not be copied, shared, modified or distributed without permission.
Support period
8.1. Your support period begins on the agreed start date and runs for the allocated duration as stated on your chosen support package.
8.2. Support is provided via agreed communication channels and during reasonable hours. While Adore Sleep aims to respond promptly, response times may vary.
8.3. Should illness or other unforeseen circumstances arise and we are unable to go ahead with this booking, you will have 1 month to reschedule your appointment.
8.4. If any unforeseen circumstances occur and can no longer go ahead with your booking, you must reschedule your booking within 1 month.
8.5. Pauses in the support period due to illness are accepted. Your session purchased will be held open for two weeks from date paused. Support must resume as soon as the illness has passed and it is your responsibility to contact Adore Sleep to resume your session.
No Guarantee
8.1. You understand that Adore Sleep cannot guarantee that you will achieve specific results from the Consultations. Your level of success is dependent on the time and effort you put into this process alongside other external factors. Any changes you make to your baby or child’s sleeping arrangements is your decision and Adore Sleep only makes suggestions for change, of which you are responsible for choosing to implement.
Adore Sleep
Updated: 23/04/2026